ITEMS ARE NOT EXCHANGEABLE.
A return form is included with the order.
If you did not find the return form attached to your order, please inform us by e-mail. by mail: firstname.lastname@example.org and we will send the return form to your e-mail. post office
- The return period is 20 days from the date of receipt of the product/s.
- The returned item must be sent in a neat and undamaged package. (Ex: using envelopes or parcel boxes)
- Returned goods must be undamaged, unused and undamaged, and with all tags attached to the goods.
- We recommend sending the completed return form together with the goods by registered mail to the address: Mainų g. 6-305, LT94101 Klaipėda.
All costs of returning the product are paid by the sender and are not refundable by the recipient.
- You can also return the goods by the courier of any parcel delivery service, indicating the delivery address: Mainų g. 6-305, LT94101 Klaipėda. Goods cannot be returned to post machines.
- Refunds are made within 14 working days from the date of receipt of the goods and after informing you that the returned goods have been received by e-mail. by post
IMPORTANT INFORMATION: If the ordered goods reached you damaged, defective, stained or do not match the information specified in the description, please inform us by phone: +37065100101 or by mail: email@example.com
In this case, we resolve the problems in a friendly and prompt manner.
From November 2022 1 d. money will NOT be refunded for returned goods that have lost their marketable appearance.
A product that has lost its marketable appearance is called when:
- Comes with obvious signs of wear (smell, worn paper label). If you measure the product or keep it for a longer period of time, it is your responsibility to ensure that such product remains new in all respects and has not lost its commercial appearance.
- Smeared with cosmetics (decorative cosmetics, deodorants, etc.)
- With extraneous, non-factory smells. Please keep the returned product in a sealed package until it is sent, protecting the bag from cooking smells.
After receiving a returned product that has lost its marketable appearance or a product whose return period has expired, we will send it via DPD or LP Express terminal.
Goods of inappropriate quality are returned in accordance with the "Rules of Retail Trade" approved by the resolution of the Government of the Republic of Lithuania.
NON-RETURNABLE ITEMS Home, car, bathroom fragrances, inflatable beach products.